How can we help?

Your ticket arrives by email a few minutes after you book. Show it on your phone at the start. There is no need to print it.

Check your spam folder first. If it isn’t there, contact us with your booking reference (it starts with ACY-) and we resend it.

Yes, if the departure still has places. Make a second booking for the extra traveller at the same date and start time.

Each experience shows its cancellation window on the listing and at checkout. Cancel inside that window for a full refund. Some experiences are non-refundable, and say so before you pay.

Cancel inside the free window and book the new date. Outside the window, contact the operator through us and we ask on your behalf.

You get a full refund, or the choice of another date if the operator offers one. Weather-dependent activities say so on the listing.

All prices are in euros and include the price for each traveller type: adults, children and infants.

Operators set a price for each age band. Infants under 3 travel free on most experiences.

Yes. Agencies and companies on Acyonn book for travellers from their dashboard and pay through their account, next to flights and hotels.

The meeting point or pickup areas are on the listing and in your confirmation email. Arrive 15 minutes before the start time.

Call the operator on the number in your confirmation email. Most group tours can’t wait long, so let them know as early as you can.

Only where the listing says so. If it does, add your hotel name in the notes at checkout.